International Shipping & Import Notes

International Shipping & Import Notes

AC Plus sources selected Japanese wellness, beauty, and health-related products for international customers. Orders are prepared in Japan and shipped to eligible destinations whenever the product and destination-country rules allow shipment.

Shipping from Japan

Available carriers, delivery time, tracking, and shipping fees may vary by destination country, product type, temperature requirements, and customs processing. Some products may require additional handling before shipment.

Customer import responsibility

International customers are responsible for confirming that the product can be imported for personal use in their destination country. Customs duties, taxes, import fees, inspections, or requests for documentation may be charged or required by the destination country.

Products requiring consultation or documentation

Some products may require consultation, prescription review, identity confirmation, or destination-country import documentation before purchase or shipment. Availability can vary by country and may change without notice due to local rules.

Restricted destinations

If a product cannot be shipped to a destination because of product restrictions, carrier limitations, or customs requirements, we may contact the customer before fulfillment or cancel and refund the affected order.

Before placing an order

If you are unsure whether a product can be imported to your country, please contact us before ordering. We can help explain the product category, shipment process, and documents that may be relevant, but final import clearance is decided by the destination country authorities.